SK Telecom announced the release of version 4.0 of its artificial intelligence service, ‘A. Dot,’ on August 4th. This update incorporates the latest AI technology, ‘Agentic Workflow,’ marking a significant evolution from a simple AI assistant to an ‘intelligent agent’ capable of understanding context and making autonomous decisions.
A Self-Planning AI: The Jump with Agentic Workflow
‘Agentic Workflow’ is a state-of-the-art technology enabling AI to autonomously set goals and plan necessary tasks based on previous conversation history and stored information, moving beyond traditional command execution methods. Recognized as a next-generation AI architecture among experts, this technology is now fully integrated into A. Dot.
A. Dot 4.0 autonomously performs four core functions of this technology: Planning, Tool Use, Multi-Agent Collaboration, and Reflection and Feedback.
Notably, SK Telecom developed a custom ‘Agent Orchestrator’ for A. Dot, which analyzes user requests and automatically connects the most appropriate subordinate agents. This eliminates the need for users to manually select features, resulting in a more natural and seamless experience.
The ‘Agent Orchestrator’ works by restructuring user requests, breaking them down into detailed steps, and assigning specific sub-agents to execute each task.
Additionally, A. Dot now features a ‘Memory’ function that extracts and stores meaningful information from past conversations, leveraging it to provide more context-aware responses for future requests. Users can view or delete stored data via the ‘Memory Management’ menu.
The ‘Multi-Agent Collaboration’ capability ensures different subordinate agents work in concert. For example, requests like “Recommend a song suitable for today’s weather and play all” are automatically processed to check the weather, recommend music, and create a playlist, all within a single conversation interface. Preview features like music listening are available within the app, with full listening enabled through FLO account integration.
These structural enhancements significantly expand A. Dot’s scalability and functionality.
Enhanced Schedule and Voice Modes, Emotional Interaction Features
The latest update also improves existing features. The scheduling function now allows multiple schedules to be added or updated simultaneously, with support for integration with Google Calendar and Outlook. Voice mode has been enhanced to recognize real-time user speech, preventing conversation interruption and supporting multi-request processing.
A new ‘Emotion Mode’ introduces emotional interaction capabilities, offering role-playing conversation modes such as “Counseling,” “Moon Advice” (destiny and dream interpretation), and “Childhood Friend”. These features aim to enrich user interaction and engagement.
The user interface has also been extensively redesigned, with quick access to favorite music or stock information from the left tab menu, and improved visual clarity in the schedule screen featuring new background images and color schemes.
SK Telecom reports that, 22 months after launch, ‘A. Dot’ has surpassed 10 million subscribers, with about 8.1 million monthly active users. The service is available across various platforms including apps, web, Btv, and chat+.
Kim Yong-hoon, Head of A. Dot Business Division at SK Telecom, stated, “Version 4.0 signifies a crucial turning point where ‘A. Dot’ evolves from a simple conversational service to a true AI agent that remembers and assists with users’ daily lives. We will continue to enhance personalized features to deliver an even deeper, tailored experience.”
